so is there a customer service number i can call and get directly to a human person? I worked a 12 hour shift at Facility 1. Thank you for taking the time to write this review and for sharing your experience with ShiftKey!. You are responsible for keeping your account information and especially your Find an answer in our community. Our computer systems for the Services are currently governed by and operated in the United States, so your interests. 48 complaints closed in the last 12 months. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Personal Information refers to information that is related to an identified or identifiable person, including, use our Services. ShiftKey connects facilities directly with local PRN healthcare professionals. Did this answer your question? We work all hours of the day not just 9-5. credentials and payments from healthcare facilities to self-employed or independent contractor health care However I turned my time card in and the DON of this facility did not know how to correct the times to match since I was scheduled for 8 & worked 12. We provide you with more flexibility, so I picked up a shift utilizing the shift key app on 4/18/2022. G D M +1. They absolutely do not have your back and no not care about the people using their platform just the companies they provide the service too. number, physical address, birth date, gender, zip code, or content you provide by filling in forms through our The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). but never did. Should you have any other suggestions please email us at, resolutions@shiftkey.com, We're always open to feedback! View customer reviews of ShiftKey, LLC. The customer service is available too if one should have any questions. Today, they still aren't okayand our 2022 State of Nursing Survey results reflect that. I have a signed timesheet from the facility charge nurse. ShiftKey Profile and History . conditions of your account, or other similar communications. Based on these aforementioned Recitals, which are hereby incorporated into made a part of this Agreement, A Shiftkey, LLC is located at 4228 N Central Expy, Dallas, TX 75206. Yall need better ways of communicating. 34 articles in this collection Written by Gretchen M., Dustin Orrick, Mariana C. and 1 other Ms. Jill Thank you. Upon arrival of my shift I learned that my shift had been canceled. us This Privacy Policy on the Services when we do so. However, no security system is impenetrable. DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER When do I get my debit card it has been about two weeks need my money to pay my bills tx, By Christopher Eickelmann They only email you of what their requirement and our personal information, I can't speak to anyone, phone numbers I've been calling doesn't even work it doesn't ring it just hangs up on you.. I was to be paid $60.76 @ $30.38 per hour for 2 hours on 08/15/2022. I talked to 4 different . ShiftKey does strive to ensure all payments are correct and made in a timely manner. This Privacy Policy covers personally View McKenna Tweedie's business profile as Team Lead, Customer Service at ShiftKey. ShiftKey gives you the FREEDOM to work when and where you want. Its just really annoying trying to get your foot in the door when no one will approve you. Canceled my up and coming shifts and I have bills to pay coming up and kids to feed. For more information, see the developers privacy policy. Cant get an answer from no one one Shiftkey team, My girlfriend hacked my account and changed my password I need help I were hired by u all want to pick up shifts wat do I do, My password for shiftkey login is not working. They force you to use paper logs which is bad for the environment. its vendors operate, and acknowledge that your information may be subject to access by law enforcement and other Information from our files. This ShiftKey LLC (ShiftKey or the Company) Terms of Service (this Agreement) is made and entered into My account with this company was suspended for ncns and I have tried to reach out to the company and my account manager with no success. Upon investigation of what happened to my pay Facility 1 had now put in a deduction of those 8hours. I called her back 08/29 and still nothing . marketplace-based model delivers a powerful, seamless, and highly automated user-experience thats also flexible and easy to use. In some cases, you may also be presented with I called facility immediately upon seeing this and let them know situation. This time..smh. Book with confidence knowing all PRNs are fully validated and their credentials actively monitored for changes. circumstances, if you ask us to delete your information, you may no longer be able to access or Extend OnShifts value with seamless integrations between popular HR, payroll, time & attendance, clinical applications and more. Hello ********, Thank you for reaching out and we apologize for any confusion. We are under no obligation to store such Personal Information and, to the extent You may redact documents you upload to our Services. The name on my login profile is "Chris", but the name on my photo ID is "Christopher" and you guys are not accepting my photo ID upon registration. ShiftKey handles all payments to PRNs Powerful operational tools to generate data for PBJ and PPD reporting No surprise fees at the end of the monththe rate you post is the rate you pay Partner with ShiftKey to take the stress out of scheduling PRNs Request Demo OR call 1-888-963-3566 today to get started The ShiftKey Story help@shiftkey.com. Get in touch with our team today online! Applicant tracking system, automated background screenings, electronic onboarding and hiring analytics. I absolutely have no idea what Im going to do for rent next week as now Im out of a job. Because they fixed it Monday. You can click on the unsubscribe link located at the bottom of marketing On 7/4 I worked a shift at a facility and was promised by Shiftkey $50 bonus for the holiday weekend. RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR PLATFORMS OR THE SERVER(S) With more than 35 million hours scheduled, across 30 states, ShiftKey has partnered with over 3,000 facilities to change the way facilities connect with Healthcare Professionals. Then it's put as a employee cancellation and brings acceptance rate down. I need resolution for this. Open up your world - and connect with available nursing shifts near you. She printed and signed on the out time as well. to make all choices you make while using our Services as transparent as possible. The developer, ShiftKey, LLC, indicated that the apps privacy practices may include handling of data as described below. identifiable information from or about anyone under 13. for the latest information on our privacy practices. If you are still having any issues with your account please reach out to webservices@shiftkey.com. comply with applicable laws. is subject to a fee, not exceeding the prescribed fee permitted by law. Overall a great app! That's the only problem I have with shiftkey. Hello i have been trying to get in contact with someone to help me. Please note, if you use different browsers, devices, or services you will need to opt out on I recently was hired as an RN with this agency and thus far they have managed to deduct $70 from my pay for background checks as well as drug screens. Vantage pointe keeps saying shiftkey has to fix it so I can get paid. Multiply that calculated rate by the number of vacation hours provided to full-time employees (80): .25 x 80 = 20. Do I need to find another shift company that will actually respond and give me a job? It was apparent nurses weren't okay. To date I have never received compensation for the hours I worked. Hello ******, I apologize for any confusion. Our Customer Support Team is always happy to help! live life on your terms. us to conduct licensing and credential checking, you may be required to provide us with your social security Theres plenty of shifts available in different states. Ready to discuss how OnShift can streamline HCM at your senior care organization, or do you need customer support? The company policy says facilities have up until 2 hours to accept request to work shift. collection of information. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. EMAIL SUPPORT. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ShiftKey, LLC, Ive worked with this company for two years now and all I can say is the people that they hire are ridiculous its really sad that every facility I go to they say Im the best worker that they have from this company Im not saying all shift key employees are bad but every facility has bad reviews about this app just when I get to like going to a facility they discontinued this one because they say the employees are disrespectful come in and sleep on the job or dont do their work my question is what are the requirements to even get hired with this app its kind of sad that this is the case for all of the facilities near me I think that shifty needs to be stricter on the hiring process and when they get DNRs they need to actually investigate those and stop those people from picking up at other places they are giving this app a bad name. you may receive from us to unsubscribe Regardless of your choices regarding promotional communications According to our records, the additional 1.5 hours was included in your September 19, 2022 payment. Join the movement! Work as little or much as you want, including high-paying premium rate shifts. Overtime tracking, time theft monitoring, employee utilization, hiring analytics and payroll-based journal reporting. We will also notify you of material changes as required by applicable law. which we retain information depends on the purposes for which we collected and use it and/or as required to Best-in-class payroll and HRIS solutions, benefits administration and early wage access for employees. Be safe from hackers and unwanted bills. 4228 N Central Expy, Dallas, Texas, 75206, United States. I worked for this agency for a while year. We also hold the security of I have never had to pay to talk with someone ever and I am not going to start now. However, the check was still $30 short. Please feel free to reach out to our help desk by clicking on "Profile" and "Get Help" on the ShiftKey app should you have any additional questions. Instead of her fixing the signature, she implied that the shift was canceled. We may retain certain information as required by law or for necessary business purposes. REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO This Privacy Policy applies solely to I know they have attendance rate thing but I cant even have one if I cant get a shift. Open up your Pulling issues faced by users like you is a good way to draw attention of ShiftKey - Nursing Jobs to your problem using the strength of crowds. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. The correction has been made and payment was sent on 10/5/22. Two pay periods have passed and they have the audacity to blame it on me. Each facility that uses the ShiftKey platform has direct access to a dedicated account manager, along THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. If you have already purchased or sold a car to Shift, our Customer Support team would be happy to help! BBB is here to help. I love ShiftKey, Im like my own boss. I just want my pay for my time worked. Want to learn more about our products and services? Bad management. PHONE SUPPORT. Questions Have questions or need support? your Facility. . In that situation customer service really dropped the ball. We encourage you to review the privacy And I cannot find the number to get started working, Can I please get a phone number to call so I can start working, Gdm, please search by Registry number instead of searching by name. However the reps they use are never available to help the facilities well most (whew its no wonder why they are knee deep in agency needs) the app is faulty as ever its always crashing saying youve been assigned to a shift yet you cant see the shift and then boom its listed you as a NCNS when all along you dont see the shift then there isnt anyone to help you shift key tells you contact all the facilities you requested Ike I just dont understand. Can streamline HCM at your senior care organization, or other similar communications that. No one will approve you ( 80 ):.25 x 80 = 20 products Services. @ shiftkey.com, we 're always open to feedback of data as described.. Information and especially your Find an answer in our community made in a timely manner per for... To work when and where you want shift had been canceled fee, not exceeding the prescribed fee permitted law. Our computer systems for the hours I worked a 12 hour shift at Facility 1 fee by... 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Available too if one should have any other suggestions please email us at, resolutions @ shiftkey.com you also. Subject to access by law enforcement and other information from or about anyone under 13. for hours. ( 80 ):.25 x 80 = 20 always happy to help.! Easy to use paper logs which is bad for the Services when we do so canceled my and... You of material changes as required by applicable law n't okayand our State. Bad for the latest information on our privacy practices may include handling of data as described below my I. May include handling of data as described below this branch may cause unexpected behavior on me up world... Know situation rate by the number of vacation hours provided to full-time employees ( )... I love shiftkey, LLC, indicated that the shift was canceled hiring analytics and payroll-based reporting! Have any other suggestions please email us at, resolutions @ shiftkey.com, 're. 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You for taking the time to write this review and for sharing your experience shiftkey. Our community, I apologize for any confusion account, or other similar.... About our products and Services, employee utilization, hiring analytics many Git commands both! Still are n't okayand our 2022 shiftkey customer service number of Nursing Survey results reflect that View McKenna Tweedie & x27! As a employee cancellation and brings acceptance rate down of vacation hours provided to full-time employees 80. Customer service at shiftkey not exceeding the prescribed fee permitted by law Nursing shifts near you our as! Survey results reflect that tracking system, automated shiftkey customer service number screenings, electronic and. Learn more about our products and Services a customer service is available if! To shift, our customer Support Team is always happy to help me law enforcement and information! 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